“Our service has suffered significant technical and financial damage


To receive a refund, customers are asked to send to the address.enter the login and the date of registration on the exchange. After that, they will be sent further instructions on how to pass verification.

“Applications are accepted only from the email address to which you have registered an account in our service, and only in English and Russian.”

The collection of applications for payments will take place until March 17, 2021. After this date, new applications will not be accepted.

“We offer our deepest apologies for the current situation, and we ask you to remain calm when communicating with our employees, as our service has suffered serious financial losses due to the fault of intruders, as well as our customers. In case of threats and insults from support staff, the application may be rejected,” Livecoin added.

Representatives of the exchange also warned about fake groups in various messengers and services that, under the guise of Livecoin or hackers, may try to deceive users. They stressed that they publish official information only on the Livecoin.news website.

“Do not send money to anyone under any pretext. You do not need to pay anything to receive a refund from us, you only need to submit an application and follow the instructions received.”

The exchange continues to investigate the incident and search for intruders.

Twitter users reacted with caution to this message and suggest that the exchange’s clients do not rush to send personal data:

“Think ten times before sending documents to these unknown persons. The exchange’s Twitter account is registered on a hacked domain. They can sell your personal data or worse.”

Users also reported that the email address specified in the Livecoin message is unavailable.

Some exchange users have already sent requests for a refund. In response , the following documents were required from them:

data on the first deposit;

scan of a passport with a residence permit;

scan of the document with the address of the place of residence;

a selfie with a passport and a piece of paper on which the date of registration on the exchange is written;

the model of the device most often used to enter the exchange;

source of origin of funds;

a video file in which to demonstrate the transaction ID of the first deposit, show your face and passport, as well as pronounce your full name, date and verbally confirm the legality of the origin of funds.

For their part, the exchange’s clients demand an official video message from the administration highlighting the chronology and reasons for hacking, explanations about the reasons for the termination of the legal registration of the platform and data on trading volumes.

Livecoin has been operating since April 2015. According to available information, until 2018, the exchange was registered to DELTA E-COMMERCE LTD. Said Yusipov was listed as the director of the company in the UK register of companies.

On July 4, 2019, Livecoin was re-registered to RED Velvet Investments LTD from Belize. At the moment, the registration period of the latter has expired.

The owners of Livecoin are unknown. The names of the company’s executive director, Svetlana Geller, and CEO, Ivona Zlatova, are flashing on the Internet. There are no details about these people, perhaps they are fictional.

Recall that on December 24, the price of bitcoin on the Livecoin exchange jumped to several hundred thousand dollars, and the withdrawal of funds from the platform became unavailable.

At the same time, Director Svetlana Geller deleted her Telegram account. Users assumed that the founders of the platform made an exit scam.

Soon, a message appeared on the main page of the site that a “carefully planned attack” was carried out on the exchange, and the administration completely lost control over the servers, backend and nodes.

Unknown persons stole 106 BTC, 380 ETH, 236 BCH, 567 012 XRP, 66.8 million DOGE, 56,000 USDT, as well as an unnamed amount in ERC-20 tokens. Hackers transferred all funds stolen in Ethereum to the DAI stablecoin through the Uniswap contract.

All the stolen XRP coins ended up on the KuCoin exchange.

Later, unknown people left a message on the website of the recently hacked Livecoin exchange demanding a ransom in bitcoins. Now this message is supplemented with the phrase: “Oops! Time is up, Livecoin…”

On January 3, Livecoin representatives announced the move to the temporary Livecoin domain.news and noted that they managed to partially regain access to media channels.

In the Telegram chat of Livecoin clients, the owner of the CRAD token reported that the attackers hastily withdrew 500 thousand tokens and tried to sell them on p2p. Their actions were intercepted, their accounts were frozen. The CRAD representative believes that these traces will help in the investigation.